Grievance Redressal Cell

GRIEVANCE REDRESSAL CELL (GRC)

The Grievance Redressal cell of IDEAL DEGREE COLLEGE FOR WOMEN (IDCW) is constituted to establish a bridge between Students/ Employees to resolve the grievances.

OBJECTIVES OF THE CELL

• To provide an environment to all the Students/Parents/Employees for resolving their grievances.
• Identification of the weaknesses to address them in a positive and structured form.
• Filling the gap between Management, Faculty and Students.

The GRC has five members to investigate the student grievances. It redresses the grievances at three levels namely,

Level-1: Grievance Redressal Cell (GRC)

• In this level, the student can approach directly to the Grievance Redressal cell of the institution with their complaints of general and common interest.

Level-2: School /Department

• In this level, grievances are attended by the concerned school /department Deans/Heads.

Level-3: Principal/Management

• In this level, the issues are forwarded to the higher level i.e., Principal/Management/ Concerned cell.
• The Grievance Redressed Cell shall follow the principle of Natural Justice while considering the grievances. The cell maintains a conducive and unprejudiced environment to resolve complaints in an unbiased manner.

GRIEVANCE HANDLING PROCEDURE

• The distressed Student/Parent/Employee can send their grievance through Email-Id:IDEAL.GRC.2023@GMAIL.COM or Suggestion/Complaint Boxes which are placed at the ground floor in each of the N, S, W, Sony blocks.
• Complaint boxes are sealed with secured locks and locks are available with IQAC coordinator.
• Complaint boxes will be opened and grievances are collected twice in a week i.e., Wednesday and Saturday.
• Complaints received through emails, oral and any other means are to be collected as soon as received.
• After collection of Complaints/Suggestions, they are scrutinized and recorded.
• The scrutinized and recorded grievances will be forwarded to the concerned Cells/ Schools/Departments etc. for redressal.
• The Grievance Cell resolves the complaints promptly and the distressed Student/Employee should get relief within a week time.
• The information regarding the grievance will be provided to the distressed person.

CELL MEMBERS